Industri penerbangan terintegrasi dengan industri bandar udara (airport). Persaingan di pasar terletak pada cabang/station perusahaan. Karena itu sudah seharusnya Cabang/Station memiliki kemandirian dan kewenangan yang bersifat semi otonomi dalam mengelola produk dan pasar khususnya mulai dari pre-journey, pre-flight dan post-flight, sehingga dapat dikatakan Cabang/Station merupakan strategic b…
The International Civil Aviation Organization has mandated that all of its member states implement Safety Management Systems (SMS) in their aviation industries. Responding to that call, many countries are now in various stages of SMS development, implementation, and rulemaking. In their first book, Safety Management Systems in Aviation, Stolzer, Halford, and Goglia provided a strong theoreti…