Gaya APA

Townsend, P, L. (1992). Quality in Action ; 93 Lessons in Leadership, participation, and measurement . New York: John Wiley & Sons,Inc..

Gaya MLA

Townsend, Patrick, L.. "Quality in Action ; 93 Lessons in Leadership, participation, and measurement". New York: John Wiley & Sons,Inc., 1992. Text.